Terms & Conditions
Last updated: 28 August 2026
1. Acceptance of these Terms
These Terms & Conditions (“Terms”) govern your use of “Kriti”, the health, nutrition and lifestyle coaching service provided by Jilocosmos Healthrevolution Private Limited over WhatsApp, and our website coachkriti.com. By messaging Kriti or using the service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, please do not use the service.
2. Definitions
- “Kriti”, “Service” — the AI health, nutrition and lifestyle coaching delivered over WhatsApp and related features.
- “You”, “User” — the individual using the Service.
- “Subscription” — the paid, auto-renewing plan described in Section 6.
3. Eligibility
You must be at least 18 years old and capable of entering into a binding contract under Indian law to use Kriti. The Service is intended for users in India.
4. The Service
Kriti is an AI-powered coach that chats with you on WhatsApp in your language, helps you understand your meals and lab reports, tracks your vitals and habits, and provides a personalised diet and nutrition plan. Every plan is reviewed and approved by a qualified nutritionist / dietitian before it is delivered to you. The Service supports your nutrition and lifestyle; it does not provide medical care.
5. Not Medical Advice — Important Health Disclaimer
Kriti provides general health, nutrition and lifestyle coaching for informational and educational purposes only. Kriti is not a medical service or medical device. It does not diagnose, treat or cure any condition, does not prescribe medicine, and does not create a professional healthcare or medical practitioner–patient relationship. Always consult a qualified healthcare professional / registered medical practitioner for any medical question or before making changes if you have a medical condition. If Kriti highlights a reading or symptom that may need attention, please consult a qualified healthcare professional. In a medical emergency, seek immediate medical help. You are responsible for the decisions you make based on the guidance provided.
6. Subscription, Fees and Auto-Renewal
- Price: ₹299 per month, with the first seven (7) days free.
- Set-up: to start, you authorise a recurring UPI AutoPay / e-mandate through our payment gateway, . A ₹1 verification charge is used to set up the mandate.
- First charge: the first ₹299 is charged after your free week (on day 8), and then automatically every month.
- Auto-renewal: your Subscription renews automatically each month until you cancel. By setting up the mandate, you authorise these recurring debits. As required by NPCI, you will receive a pre-debit notification before each auto-debit.
- Taxes: fees are inclusive or exclusive of applicable taxes (including GST) as indicated at checkout.
- Price changes: we may change the price with prior notice; changes apply to subsequent billing cycles.
7. Cancellation
You may cancel at any time by messaging “cancel” to Kriti on WhatsApp or by emailing suman@jilohealth.com. Cancellation takes effect at the end of your current billing cycle; you keep access until then. Please also see our Refund & Cancellation Policy.
8. Acceptable Use
You agree not to: use the Service unlawfully or for anyone other than yourself without authority; provide false information; impersonate another person; upload another person's data without their consent; attempt to disrupt, reverse-engineer or gain unauthorised access to the Service; or use the Service to harass or harm others.
9. Your Content & Licence
You retain ownership of the information and content you send to Kriti. You grant us a limited, worldwide, royalty-free licence to use that content solely to provide and improve the Service to you — including having your plan reviewed by our care team and improving the Service in de-identified form.
10. Intellectual Property
Kriti, Jilo Health, and all associated content, software, branding and materials are owned by us or our licensors. We grant you a limited, non-transferable, personal-use licence to use the Service. You may not copy, resell or commercially exploit the Service without our written consent.
11. Third-Party Services
The Service relies on third-party platforms, including WhatsApp / Meta (messaging), (payments) and AI providers. Your use of those platforms is also governed by their terms. We are not responsible for third-party services.
12. Disclaimer of Warranties
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted or error-free, or that it will achieve any particular health or weight outcome.
13. Limitation of Liability
To the maximum extent permitted by law, Jilocosmos Healthrevolution Private Limited and its team will not be liable for any indirect, incidental, special or consequential damages. Our total liability for any claim relating to the Service is limited to the amount you paid to us for the Service in the three (3) months preceding the claim, or ₹500, whichever is greater.
14. Indemnity
You agree to indemnify and hold harmless Jilocosmos Healthrevolution Private Limited from claims, losses and expenses arising out of your misuse of the Service or your breach of these Terms.
15. Suspension & Termination
We may suspend or terminate your access if you breach these Terms or misuse the Service. You may stop using the Service at any time. Provisions that by their nature should survive termination will survive.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India. The courts at Patna, Bihar shall have exclusive jurisdiction over any dispute, subject to any applicable consumer-protection rights you may have.
17. Grievance Redressal
For any concern or complaint, contact us at suman@jilohealth.com. Grievance Officer: Suman Kumar Jha, Jilocosmos Healthrevolution Private Limited, 2nd Floor, Bihar State Financial Corporation, B-HUB, Fraser Road, Old Jakkanpur, Indira Nagar, Patna — 800001, Bihar, India. We will acknowledge within 48 hours and aim to resolve within 15 days.
18. Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new date, and your continued use of the Service means you accept the revised Terms.